Return Policy

Plutonium Garage Return Policy

Updated: 08/04/2023

Generally - All Sales are final. Plutonium Garage has a no return or exchange policy with the exception of several special circumstances listed below:

Staff Error

If we made a mistake, such as sending the wrong item, please contact us at plutoniumgarage@gmail.com within 7 days of receiving and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product may be required.

Defective items

If you receive an item with a manufacturer's defect, please contact us within 7 days of receiving your order to arrange for a replacement. Images are required and all replacements are subject to availability.

Shipping Damage

If your purchase arrives damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email plutoniumgarage@gmail.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is NOT considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.

Refused or Undeliverable Packages

Packages returned because of purchaser error, such as: invalid or insufficient shipping address provided, or refused delivery may subject to a restocking fee of up to 20% of the purchase price. Customers are able to contact us to arrange alternate shipment.

In order to be eligible for a return, you must email plutoniumgarage@gmail.com. If your shipment qualifies for a return, instructions and a return shipping label will be provided. Returns sent back without authorization will be refused.

All returns must be in the original, factory-sealed packaging and in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund any shipping costs.

Due to the limited nature of our products, we cannot guarantee that any item(s) will be replaced as replacement inventory is not always available.

That being said- we want you to be happy with your purchase. Please reach out to plutoniumgarage@gmail.com with any questions or concerns you have.